Introduction

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Harnessing The Power Of IT

Clearly, then, communication is crucial to the functioning of organizations. This fact has been widely recognized by managers who spend resources on information technology. Computer-based communication, for instance, has become an important investment for most companies, as a convenient alternative to phone calls and written letters.

On the other hand, organizational productivity is influenced not only by the amount and quality of information technology, but also by the ways in which the technology is used. In this tutorial we consider the influence of factors such as a firm's communication network structure, the amounts of information processed by each of its employees, and the incentive schemas adopted by its management.

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